Questions
Do my customers need to download an app?
No. They scan your QR code or use the check-in screen in your shop, and their spot is tracked on a web page.
Does it work on an iPad?
Yes. Open the shop display in the browser on a landscape iPad and it fits the screen. To keep it awake, set Auto-Lock to Never in the iPad’s Display & Brightness settings.
What if someone doesn’t want to use their phone?
The shop display lets walk-ins type their name and number on the screen. Your barbers can also add a walk-in from their dashboard.
Can I stop people joining from home?
Yes. Turn on in-person only, and customers must enter a 4-digit code shown on your shop display. The code changes every minute, so a photo of the QR code isn’t enough.
How do texts work?
Customers tick a box agreeing to texts about their place in line and a follow-up after their visit. They’re texted when they’re almost up, when they’re called, and with a review request afterward. They can reply STOP at any time. Customers who don’t give a phone number get no texts.
Are texts included in the price?
Each location includes 1,000 text messages a month. Extra texts are billed at a small per-text rate.
What if a customer doesn’t show up when called?
They get a few minutes, which you can set. If they’re 10 minutes away they can ask for more time once. After that they’re marked as a no-show and the line moves on.
How are wait times worked out?
At first from the times you set for each service. After a few visits, from how long each barber actually takes.
Who can see my customers’ information?
Only your shop’s signed-in team. The shop display shows first names only, and other shops can never see your customers.
Can I use it for more than one shop?
Yes. Add locations under one login. Each has its own line, barbers, hours and QR code.
Can I use it for something other than a barbershop?
NXDUP is built for barbershops first. If you run another walk-in business, get in touch and tell us about it.
What does it cost?
See the pricing page. There’s a 14-day free trial.
Still curious? Try the live demo or see pricing.